GENERAL

DO YOU OFFER SHIPPING?

Yes, we currently offer a flat rate of $14 + tax to shipping within Canada.

WHAT IS YOUR EXCHANGE POLICY

As we custom make each order for you we do not offer exchanges.  That being said if there is an issue with your order please do contact us so we can work with you to solve any problem you might have.

DO YOU OFFER YOUTH SIZES?

Yes we sure do we have youth in XS (6), SM (8), MD (10), LG (12), XL (14).  We also carry Infant & Toddler apparel as well.

WHAT BRANDS DO YOU OFFER?

We offer a wide variety of brands on the website but we have a mountain of selection available to us from our suppliers. The items we stock are Rabbit Skins (Infant), Gildan (Toddler – Adult), Next Level (Ladies Fitted T’s) & we recently added Bella + Canvas Unisex shirts to our stock for your premium shirt option.

DO YOU HAVE RUSH CHARGES?

If time is a factor, please let us know at the start of the conversation. We try to lessen the sting of rush fees. Rush charges get your order to the proverbial front-of-the-line, but delays due to weather, power failures, vendor shortages and shipping errors, etc. fall outside of even rush charges, which will not be refunded.

WHAT ABOUT MISTAKES?

Mistakes happen when printing. When we make a mistake using a shirt we supplied, you’ll never know it happen as we grab another from inventory. Our markup acts as your insurance. When you provide the shirts, we charge for the number of properly printed. We do not cover the cost of misprints when you provide the apparel. If you discover a mistake that we didn’t, please know you’re covered as we’ll fix the problem as quickly as it’s possible.

CAN I MIX AND MATCH STYLES?

You are more than welcome to mix and match items.

HOW BIG WILL THE DESGIN BE?

We are not like most companies who make one design size for all shirts. We make each shirt design based on the size of the shirt so you don’t ever have to worry about the design being too big or too small no matter the size of the shirt.  For example a youth small shirt has a design footprint of 8×10 (max) where as an adult XL has a design footprint of 12×13.  Each shirt is a different size so why would the designs be the same size?

CAN I MIX MENS AND LADIES FITS?

Yes, you’re welcome to mix your order up with any style of shirt or colours that you’d like.

WHAT IS YOUR TYPICAL TURNAROUND?

Our standard turnaround time 3-4 business days for items we stock.  This is from the time that you submit your order (cut off is noon). If the item has to be ordered then it’s possible it might take an extra day or 2 for us to receive the item.  You will be notified once your order is finished and then you can pick it up. If you have a specific deadline that you need to have met, please notify us when placing your order. We do have rush options available and will do our best to accommodate whatever needs you may have. Note: Turnaround time does not include shipping time. Please, plan accordingly.

DO YOU OFFER QUANTITY DISCOUNTS?

No, we don’t, we offer every day low prices.  We do offer Small Business Pricing, Teacher Discounts & School Rates.

CAN I ORDER JUST ONE SHIRT?

Yes you sure can!

WHAT ARE YOUR HOURS OF OPERATION?

Monday – Friday 8 am – 8 – pm is when someone is in the office. We are very flexible and do work outside of these hours if required. Please contact us at findbalanceprinting@gmail.com for any special requests. We are happy to offer porch pick ups for your convenience.  Bins are out 24/7 (with surveillance of course) and are sorted by FIRST NAME.

PRICING, PAYMENT & POLICY

WHAT IS YOUR CANCELLATION POLICY?

Cancellations made after order has been placed will be subject to a 25% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments has begun on the order — or once you have given us your artwork mockup approval to proceed. Once you have approved your design you are 100% financially responsible.

CAN I MAKE CHANGES TO MY ORDER AFTER PAYMENT?

Each order is different but generally yes you can make adjustments to the order after it’s been placed within reason.  Shirt colours, font options there are all regular changes that we expect.  Once the design is created for you if you do require it to be redone (ie – it’s not what you had in mind) then that does put it back into the mix and it might add another day or 2 to the turn around time.  Customers can make changes to the sizing and placement of their artwork during our mockup stage, but any new artwork presented at this time could incur a fee and/or push back order production.

WHAT IS YOUR RETURN POLICY?

If the apparel is materially different or the design is different than your approved mockup, then we will replace it at no cost to you. Our system has been refined to check the orders throughout all stages of production and have been signed for and documented before shipment. Any claims must be made within three days of receipt of goods by phone or e-mail to receive instructions for proper return. We do not manufacture the shirts and are not responsible or liable for colour shade variances. We are not able to accept returns by a shade difference in the dye lots. We also have no control over the colour settings on your computer monitor and cannot accept returns based on perceived colour shading differences. We do accept returns and replace the products if we send the wrong colour altogether. Your acceptance of the design before purchase is a binding agreement that you approve the print. We do not alter the design before printing unless specifically requested to do so by you or someone you have authorized to make changes. We do not provide spell checking on any purchased or printed designs and will not accept returns based on misspelled words.

CAN WE PAY BY PURCHASE ORDER OR CHEQUE?

No — we do not accept purchase orders or payments by personal cheque.  Company, Organization or School Cheques are accepted. Online orders can be paid for with a credit card through our secure credit card processing system.

WHAT PAYMENT METHODS DO YOU ACCEPT?

If submitting your order online, we accept VISA and MasterCard. Alternatively, you can send an e-transfer to findbalanceprinting@gmail.com (no password is required as we have auto deposit set up). Company, Organization or School Cheques are also accepted (made out to Find Balance Printing). Personal cheques are not accepted.  Business, School & Organization orders must be paid either with school cheque or bank transfer – credit cards are not accepted for these orders (if you require to pay this way please email crystal.hall@findbalanceprinting.com to discuss this).

DO YOU CHARGE SET-UP FEES?

There is no set up fee for DTG, or any of our Commercial Printing.  There is a Digitizing Fee for Embroidery – it is $25 + tax per design, but it is a one time fee.

ARTWORK & DESIGN

CAN I MAKE CHANGES TO MY DESIGN?

After the design has been created you are allowed minor revisions (layout, colours, fonts ….).  If the entire design must be redone then that will likely push back your production of your order.

Business / School & Organization Orders are required to provide FBP with print ready graphics (AI, EPS or high resolution transparent PNG are best).

DIGITAL MOCKUPS / PROOFS

If you have placed a custom order you will received a digital mockup that you must approve before we can move forward into printing.  Most times how you placed the order is how you will receive your mock up.  For example if you emailed or order via the website – you will receive your proofs via email.

WHAT ARTWORK FILES SHOULD I SEND?

We need to be able to open and work with your art in Adobe Illustrator so clean crisp images at 300 dpi the size you want it to be printed. Your fonts should be outlines and any images in your artwork should be embedded.  AI, EPS or high resolution transparent PNG’s are best.